- Aetna Life & Casualty, CIGNA Insurance Companies HR&A
invented and is the sole purveyor of the trademarked DATACLAIM system
which uses survey research techniques to analyze the claim evaluation
and negotiation practices of insurance claim handlers. The
survey system produces data bases of entirely unprecedented size
and managerial relevance, and the HR&A developed software permits
tailored manipulations of a wide variety of kinds. Client companies
have used DATACLAIM to analyze the behavior of their managerial strata,
their claims and managerial personnel, and in some cases their entire
claims operation across the 50 states. The effect has been
to give HR&A experience in a very wide assortment of survey development
and administration contexts.
- In the service of the lead defendant In Re Agent
Orange, heard in the Federal District Court for the Eastern District
of New York, HR&A drafted the proposed questionnaire for prospective
jurors that was extensively incorporated into the final questionnaire
that the Court actually administered to several hundred candidates.
The firm also prepared a detailed plan for environmental health examination
and treatment of Vietnam veterans which was submitted to the Court
and which apparently played a role in the eventual tentative settlement
of the case, the largest class action ever filed in the United States.
- The California Superior Court, the firm built
and applied the nation's first and largest computer based simulation
model of school desegregation alternatives. Hamilton and Rabinovitz
were subsequently named the Court's Special Monitors for the case
to oversee the implementation of the Court's orders to promote school
desegregation in the Los Angeles Unified School District. This involved
not only supervision of a busing program for school desegregation
but the creation of programs for Magnet schools, special programs
for Racially Isolated Minority Schools, and integration of the State
Court programs with Federal orders for providing bilingual and bicultural
education, for desegregating teachers, and for providing special
impact aid to schools in very low income areas of the LAUSD.
- City of West Hollywood, HR&A conducted a study of the relationship
between new commercial development and the demand for housing, open
space and child care facilities generated by employees likely to
occupy new development projects. The study was based on a survey
of a random sample of existing businesses, stratified by type of
commercial building. The firm is now in the process of designing
a set of performance standards, or equivalent fees, for each amenity.
An ordinance requiring developers of specified commercial projects
to adhere to the new requirements is also being prepared.
- City of
Los Angeles HR&A served as the lead consultant for
a series of studies that form one of the nation's most comprehensive
studies of urban rental housing stock. This effort included
large scale surveys of landlords, tenants, mobile home park owners
and mobile home residents. The data were used in extensive
analyses of the metropolitan housing market that formed the basis
for recommendations to amend various aspects of the city’s
system of rent stabilization.
- City of Santa Monica HR&A conducted
a study of the relationship of office development to demand for affordable
housing in the City. The study was based on a survey of a sample
of office buildings, stratified by size, in the City. The study formed
the analytic basis for the design of a fee structure, also designed
by HR&A at the request of the City, called the Accessory Housing
and Parks Production Program, whose goal is to produce affordable
housing and additional public park space over the next 10 years through
the application of a two tier levy on office development. The
firm also designed the administrative procedures for securing developer
commitment, the alternative types of housing contributions, and a
method for reselling of owner shares developed for non?]rental units
under the program. The final package was fully negotiated with
the community and with leaders of the land development industry.
- City of Santa Monica, HR&A conducted a telephone survey of
renters residing in a random sample of rent-controlled and uncontrolled
apartments in order to document renter demographics, housing quality,
rental patterns and other data not available from the decennial US
census. The data were used in updating the Housing Element
of the City’s General Plan, and remain a key data source in
evolving city housing policy.
- Walt Disney Company HR&A conducted a survey of a stratified
random sample of about 1,000 employees working in various areas of
Disneyland (Anaheim, CA). The survey results were used in HR&A's
detailed analyses of population, housing, public school enrollment
and employment impacts of a proposed $3 billion Specific Plan for
an additional theme park development called Disney’s California
Adventure. HR&A’s analyses are contained in technical
appendices to the voluminous Environmental Impact Report on the project.
- Universal Studios, Inc., HR&A conducted
a survey of a stratified random sample of about 1,000 employees working
throughout the 400-acre site, which is home to Universal’s
film studio, studio tour, the Universal Amphitheater, Citywalk retail
complex, office buildings and hotels. The survey results were
a key element of HR&A’s analysis of population, housing,
public school enrollment, employment, economic, fiscal and property
value impacts of a proposed $3 billion Specific Plan that would have
substantially increase the intensity of development at Universal
City. HR&A’s analyses are contained in technical
appendices to the voluminous Environmental Impact Report on the project.
- Los Angeles Unified School District, HR&A
conducted a telephone survey of random samples of renter and owner
households, and commercial businesses, which were relocated during
Phase I of a massive public school construction program. The
survey results were used to assess the quality of the relocation
services provided by LAUSD staff and a team of private relocation
service firms, understanding of relocation program features and options
and satisfaction with relocation outcomes.
- TransAction Companies Limited HR&A designed
and conducted a telephone survey of a random sample of households
at an 800-unit apartment complex in Los Angeles in order to assemble
household demographic data and residents' attitudes about the
complex. These data were used to assist the developer in formulating
a redevelopment plan for the property and in securing required entitlements.
- County of Los Angeles Community Development
Commission (CDC), HR&A managed a survey of cities that had not
yet participated in its Industry Fund affordable housing development
loan program. The survey was designed to identify the reasons
for poor participation and to provide suggestions on how to expand
program participation. The results of this review, which were
specifically requested by the Board of Supervisors, were used in
CDC’s design of subsequent competitive loan application rounds.
Company that resulted from the merger of the Insurance Company
of North America and Connecticut General Insurance Company. The new
Company is the second largest publicly held property/casualty insurer,
second only to Aetna.